Most businesses have been impacted by the COVID-19 situation, and Google is no exception. While Google is still functional, they are restricting the number of employees in their offices at a time. This means that some Google My Business functions will be impacted.
These are the changes, straight from Google:
Business Information Edits
We will temporarily prioritize reviews for edits critical to health-related businesses. At this time, we will also prioritize reviews for open and closed states, special hours, temporary closures, business descriptions, and business attributes edits for other verified businesses. Merchants should expect delays for other edit types while we prioritize these critical edits with our limited team. Merchants may experience similar delays when contacting support about these pending edits.
Additionally, some Google My Business merchants may experience delays for all edit types. Should this happen, we encourage you to communicate timely updates to your customers via business attributes and posts during these delays.
Attention: Business posts were temporarily disabled for some businesses and have since resumed. We’re working to reprocess previously rejected posts – please check within a few days to see whether your post is live, or create a new one. In addition, if you are creating a post about business updates related to COVID-19, you can now create a “COVID-19 update”, which will be featured more prominently within your Business Profile.
Newly created listings, claims, and verifications
Our support team will manually review new listings, claims, and verifications for critical health-related businesses. While we prioritize these critical services, please expect a delay for publication of new listings, claims, and verifications for other types of businesses to Google Search and Maps.
Reviews, Q&A, and more
Review replies are now available. New user reviews, new user photos, new short names, and Q&A will gradually return by country and business category.
As this situation unfolds, Google’s response will likely continue to change. It’s important to know that the following is NOT impacted:
- Google search rankings
- Ability to use Google search
- Ability to use Google My Business/Maps
- Ability to use YouTube
You can access additional information on Google Support on the Google My Business Help page. If you have any questions about this update or your Google My Business page, please contact BizzyWeb directly.
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